|Toronto Star, July 11, 1979. Click on image for larger version.|
The spring of 1979 saw several labour grievances launched by angry servers at downtown bars and restaurants. Arbitration ended the El Mocambo’s policy of requiring bartenders to pay back one per cent of total booze sales during their shift to their managers; less successful were waiters at Noodles restaurant at Bloor and Bay and the Courtyard Café in the Windsor Arms Hotel. The sister eateries employed a percentage-of-sales tip distribution system where waiters paid two-and-a-half per cent of the night’s sales to the maître d’, up to two per cent to busboys, and five dollars a week to the bartender. Servers filed a grievance through the Canadian Food and Associated Services Union, objecting to the maître d’s cut, which often wound up being 20 per cent of the tips they would have received. Management countered that the front-of-house staff were essential to good service by setting the tone, greeting guests, and providing general assistance. According to Windsor Arms food and beverage manager Frank Falgaux, “when you tip you feel you are paying the waiter. But if everything was good then all those people contributed. A tip is really for the team that makes the whole dining room.” The arbitrator agreed with management.
|Globe and Mail, May 15, 1979.|
While many diners automatically paid the standard 15 to 20 per cent tip during the summer of 1979, Bardi’s Steak House owner and Canadian Restaurant Association president Alex Manikas suggested they should be more discerning. “A waiter who greets you cheerfully and is genuinely attentive warrants a bigger gratuity than the cold, proper automaton in white gloves,” he told the Star. But that philosophy didn’t occur to difficult customers. In an incident at the Peter Pan on Queen Street West, a customer who occupied a prime table during peak dining hours with his girlfriend to enjoy a bottle of wine and carrot cake left the change he received from server Hillary Kelly for his $9.98 bill—two pennies. When she asked why he was “so tight,” he responded, “because I’m a socialist. I don’t believe in tipping.” Kelly told him that she was a worker and he had insulted her efforts. She threw the tip back at him and the rest of the restaurant cheered as he departed in a huff.
|Toronto Star, August 23, 1979. Click on image for larger version.|
There had been an effort to form a waiters association to replace tipping with a flat 15 per cent service charge a la several European countries, but it fizzled when employers balked. Not that all restaurant owners were opposed—La Cantinetta owner Luigi Orgera, who had servers at his King Street restaurant place their tips in a pool, felt a service charge would allow waiters to receive higher pay and equalize generous and miserly tippers. He believed that “the pay would be better so we could attract a better staff.”
But tipping—and the controversies surrounding it—remain with us, as demonstrated by a recent private member’s bill from Beaches-East York MPP Michael Prue to forbid management from taking a share of tips.
Additional material from the May 15, 1979, edition of the Globe and Mail, and the July 11, 1979, and July 16, 1979, editions of the Toronto Star.